# HiraAssist - Full Documentation

> AI-powered customer support and social commerce platform by Hira Tech Limited.

## About

HiraAssist is a platform that helps businesses manage customer conversations across WhatsApp, Instagram, Facebook, TikTok, Email, and Web Chat from a single unified inbox. Available channels depend on what the business has connected and what their plan supports.

## Platform Capabilities

### AI-Powered Customer Support
An intelligent assistant that answers questions, explains products and services, negotiates within business-defined limits, hands off to humans when needed, and when configured, helps with orders, payments, and appointments. The AI supports multilingual conversations and can be trained on a business's specific tone, FAQs, escalation rules, and product knowledge.

### Multi-Channel Inbox
All customer messages from WhatsApp, Instagram, Facebook, TikTok, Email, and Web Chat appear in one unified inbox. Supports real-time notifications and cross-platform analytics.

### Order and Payment Management
Accept orders and payments directly through chat. The AI can explain products, negotiate prices within set limits, generate invoices, calculate delivery fees, and collect payments via integrated payment gateways. Supports pay-on-delivery and online payment options.

### WhatsApp Bulk Messaging
Send promotional campaigns and broadcasts to thousands of customers. Upload or sync contacts, segment by behavior or tags, create campaigns with templates or custom messages, and monitor delivery and read rates.

### Appointment Booking
AI schedules appointments with customers through chat. Handles availability checks, confirmation, and reminders.

### Ticketing and Case Management
Create tickets from conversations, assign owners, track ticket status, resolve issues with internal team notes. Smart routing and escalation to human agents.

### Analytics and Reporting
Track messages, revenue, contacts, team performance, product demand, and search analytics. Dashboard with visual reports.

### Team Collaboration
Assign conversations to team members, manage tickets, hand off between AI and humans. Role-based access (super admin, admin, branch admin).

### E-Commerce Integration
Sync products with WooCommerce and Shopify. Map categories, sync orders, manage product catalogues.

### Multi-Branch Support
Route customers to the right branch based on location. Branch-specific services, pricing, and availability.

### Multi-Currency Support
Serve customers in different countries with local currency pricing. Automatic currency detection from customer phone number or manual selection.

### Delivery Fee Calculator
Calculate delivery fees based on zones, distance, or fixed rates. Configurable per branch.

## Supported Channels

- WhatsApp (via WhatsApp Business API)
- Instagram (DMs and comments)
- Facebook (Messenger and comments)
- TikTok (messages)
- Email
- Web Chat (embeddable widget)

## Plans and Pricing

Pricing varies by country/region. Free trial included with no credit card required.

### Solo AI Plan
For solopreneurs and small businesses.
- AI on 1 messaging channel
- AI negotiates, sells, and collects payments
- 3,000 AI messages per month
- Maximum 2 business locations
- WhatsApp bulk messaging
- Upload and sync products
- Snippet templates
- Knowledge base training
- Buy additional AI messages as needed

### Team Plan
For growing teams. Interactive configurator for team size.
- Shared team inbox
- Ticket management and smart routing
- Email channel support
- Configurable AI-powered channels (0-5)
- Bulk messaging and product catalogue
- Analytics and product demand insights
- With AI: 6,000 AI messages/month, 3 locations included

### Enterprise
Custom solutions for large organizations. Contact sales for pricing.

### All Plans Include
WhatsApp, Facebook, Instagram, TikTok, Web Chat, Email, broadcasts, product catalogue, unlimited contacts, 24/7 AI support, bookings and orders, delivery calculator, payment collection.

## Setup Process

1. Setup your business profile (name, bio, contact, branding)
2. Add services and products (manual, bulk upload, or e-commerce sync)
3. Connect your channels (WhatsApp, Facebook, Instagram, TikTok, or web widget)
4. Configure AI settings (tone, escalation rules, negotiation limits, branch logic)
5. Go live with AI support

Setup can be completed in under 15 minutes for basic configuration.

## AI Agent Capabilities

The HiraAssist AI Agent can:
- Explain products and services clearly
- Negotiate within business-defined price limits
- Take orders and bookings
- Calculate delivery fees
- Generate invoices
- Collect payments in chat
- Handle tickets automatically
- Work across multiple branches
- Understand multiple languages
- Escalate to human agents when needed

## Industries Served

Industry landing pages: https://hiraassist.com/industries

HiraAssist works for B2C businesses including:
- **E-Commerce**: Online store support, order tracking, WooCommerce/Shopify/custom API integration (https://hiraassist.com/industries/ecommerce)
- **Restaurants**: Food ordering, menu browsing, delivery management (https://hiraassist.com/industries/restaurants)
- **Medical Labs**: Test inquiries, appointment booking, result-ready notifications (https://hiraassist.com/industries/medical-labs)
- **Pharmacies**: Medication availability, refill requests, WhatsApp ordering (https://hiraassist.com/industries/pharmacies)
- **Clinics & Healthcare**: Appointment booking, patient FAQs, reminders (https://hiraassist.com/industries/healthcare)
- **Retail**: Gadget stores, electronics, inventory inquiries (https://hiraassist.com/industries/retail)
- **Groceries**: Supermarkets, grocery delivery, weekly specials (https://hiraassist.com/industries/groceries)
- **Beauty & Salons**: Booking request collection, salon helpdesk, client follow-ups (https://hiraassist.com/industries/beauty)
- **Spas & Wellness**: Booking request collection, spa helpdesk, package FAQs (https://hiraassist.com/industries/spas)
- **Hotels & Hospitality**: Guest helpdesk, booking request collection, property FAQs (https://hiraassist.com/industries/hotels)

## Markets

Country pages: https://hiraassist.com/countries

Available globally with local currency pricing. Primary markets include:
- United States: https://hiraassist.com/countries/usa
- Canada: https://hiraassist.com/countries/canada
- United Arab Emirates: https://hiraassist.com/countries/uae
- United Kingdom: https://hiraassist.com/countries/united-kingdom
- Nigeria: https://hiraassist.com/countries/nigeria
- Kenya: https://hiraassist.com/countries/kenya
- South Africa: https://hiraassist.com/countries/south-africa
- Ghana: https://hiraassist.com/countries/ghana
- Egypt: https://hiraassist.com/countries/egypt
- India: https://hiraassist.com/countries/india

## Technical Details

- Web application accessible at https://hiraassist.com
- Mobile app available for iOS and Android
- Embeddable web chat widget for any website
- REST API for integrations
- Real-time messaging via WebSocket
- Data hosted on secure cloud infrastructure

## Contact

- Website: https://hiraassist.com
- Contact form: https://hiraassist.com/contact
- Features: https://hiraassist.com/features
- Industries: https://hiraassist.com/industries
- Pricing: https://hiraassist.com/pricing
- Blog: https://hiraassist.com/blog